Privacy Policy &
SMS Messaging Policy

This Privacy Policy applies to:

• Customers and users of Metro Shuttle USA transportation services
• Passengers, service partners, drivers, contractors, and other business partners
• Users of our website, booking platforms, mobile applications, or other communication platforms

We collect information necessary to provide, operate, coordinate, and improve our transportation and related services. This may include:

• Contact information, such as your name, phone number, email address, and pickup or destination details
• Booking and trip information, including travel dates, times, locations, passenger details, schedules, and service preferences
• Payment and transaction information necessary to process reservations and payments
• Website or app usage data, device information, and communication records
• Information provided when contacting customer support or communicating with Metro Shuttle USA
• Service-related information necessary to coordinate transportation, drivers, vehicles, and customer requests

Metro Shuttle USA may use collected information for legitimate business purposes, including:

• Providing, coordinating, and managing transportation services
• Processing reservations, payments, cancellations, refunds, and other transactions
• Coordinating pickups, drop-offs, routes, schedules, drivers, vehicles, and customer requests
• Communicating with customers, passengers, service partners, drivers, contractors, and other authorized parties
• Providing customer support and responding to inquiries
• Verifying compliance with applicable laws, regulations, and company policies
• Detecting, preventing, and addressing fraud, misuse, security incidents, or illegal activities
• Improving our transportation services, website, booking systems, technology, safety procedures, and customer experience
• Sending service-related notifications, subject to applicable consent requirements

Metro Shuttle USA may share information in limited and controlled circumstances, including:

• With drivers, transportation providers, service partners, contractors, or other authorized parties as necessary to fulfill transportation services
• With third-party service providers that support our business operations, such as payment processors, booking platforms, software providers, communication services, and technology support providers
• With law enforcement, government agencies, regulators, or other authorities when required or permitted by law
• With auditors, insurers, legal advisors, or other professional service providers when reasonably necessary for legitimate business purposes

• Information is retained only for as long as reasonably necessary for business, operational, legal, regulatory, tax, accounting, dispute-resolution, or other legitimate purposes.
• When information is no longer required, it may be securely deleted, anonymized, or otherwise disposed of in accordance with applicable practices and legal requirements.

• Metro Shuttle USA uses reasonable physical, technical, and administrative safeguards designed to protect personal and service-related information.
• Access to personal, booking, and transportation data is limited to authorized personnel and authorized service providers when access is necessary for legitimate business purposes.
• While we take reasonable measures to protect information, no website, electronic communication, transmission, or storage system can be guaranteed to be completely secure. Users acknowledge the inherent risks associated with digital communications and internet-based services.

Depending on applicable law and the circumstances, users may have the right to:

• Access or update certain personal information
• Request correction of inaccurate information
• Request deletion of personal information, subject to applicable legal and business retention requirements
• Opt out of certain communications
• Submit privacy-related questions, requests, or complaints

Requests should be sent to the contact information listed below.

Metro Shuttle USA services are not directed to children under the age of 18. We do not knowingly collect personal information from minors without appropriate authorization where required by law.

Metro Shuttle USA may update this Privacy Policy from time to time to reflect changes in applicable laws, business practices, technology, or operations.

Updated versions of this Privacy Policy will become effective upon posting on our website unless otherwise stated. Continued use of Metro Shuttle USA services after an updated policy becomes effective may constitute acceptance of the revised policy, to the extent permitted by applicable law.

This Privacy Policy is governed by applicable federal and state laws of the United States, subject to any rights or requirements that may apply under the laws of the jurisdiction in which a user resides or receives services.

Where required by applicable law, Metro Shuttle USA will obtain the appropriate consent before sending SMS/text messages.

Consent may be obtained through methods such as:

Written or Online Consent: Submitting a paper form, email, website form, booking form, or online form containing clear consent language, including an unchecked checkbox where required.

Verbal Consent: Agreeing during a conversation to receive permitted conversational or service-related text messages, where such consent is legally sufficient.

Customer-Initiated Contact: Initiating communication with Metro Shuttle USA by SMS/text message may permit us to respond to that conversation or inquiry, subject to applicable law and messaging requirements.

When required, consent disclosures may include:

• The types of messages the customer agrees to receive
• Message frequency or a statement that frequency may vary
• Instructions for opting out, such as “Reply STOP to unsubscribe”
• Instructions for assistance, such as “Reply HELP for help”
• Notice that message and data rates may apply
• Links or references to our Privacy Policy and Terms & Conditions

Metro Shuttle USA may send the following categories of messages:

• Conversational Messages: Customer support, responses to inquiries, trip-related conversations, and service updates
• Transactional and Operational Messages: Booking confirmations, pickup information, driver or vehicle coordination, trip reminders, schedule changes, cancellations, billing notifications, and service alerts
• Promotional Messages: Offers, discounts, special promotions, or marketing campaigns, only where appropriate consent has been obtained

All applicable SMS opt-in methods should use clear and understandable language.

SMS message frequency may vary depending on the customer's bookings, transportation needs, communication preferences, and the type of service requested.

Examples may include:

• Booking confirmations and trip-related updates as needed
• Pickup reminders or transportation alerts before a scheduled trip
• Customer support responses based on an active conversation
• Promotional messages only in accordance with applicable consent and disclosure requirements

The applicable message frequency or a statement that message frequency may vary will be disclosed where required.

Users may opt out of SMS messages at any time by replying STOP to a text message, subject to applicable messaging requirements.

After a valid opt-out request is processed, Metro Shuttle USA will stop sending further messages to that number except for any messages legally permitted or required to confirm the opt-out or otherwise comply with applicable law.

Users may also contact Metro Shuttle USA directly using the contact information below for assistance with communication preferences.

Users may reply HELP to a supported Metro Shuttle USA SMS conversation for assistance.

Customer support information and additional instructions may be provided through the HELP response or by contacting Metro Shuttle USA directly.

Standard message and data rates may apply depending on the user's mobile carrier and service plan.

International messaging or roaming charges may also apply when a user receives or sends messages outside the United States.

Phone numbers, message content, booking information, and related communication data are handled in accordance with our Privacy Policy.

Information may be shared with authorized service providers or partners only when reasonably necessary to provide transportation services, operate our communications systems, comply with legal obligations, or support legitimate business operations.

Metro Shuttle USA intends to operate its SMS messaging practices in accordance with applicable United States laws and regulations, including applicable requirements under the Telephone Consumer Protection Act (TCPA) and other federal, state, carrier, and messaging-platform requirements.

• Only authorized personnel and authorized service providers may send communications on behalf of Metro Shuttle USA.
• Where applicable, records relating to consent, opt-out requests, and messaging activity may be maintained for compliance, operational, legal, and recordkeeping purposes.

Metro Shuttle USA may update this SMS Messaging Policy from time to time to reflect changes in applicable laws, messaging requirements, technology, or business practices.

Updated policies become effective upon posting unless otherwise stated. Continued use of Metro Shuttle USA services or communications after an update may constitute acceptance of the revised policy to the extent permitted by applicable law.

For questions, privacy requests, or concerns regarding this Privacy Policy or SMS Messaging Policy, please contact Metro Shuttle USA: